Objectives

Understand how to prepare, conduct, and follow-up on internal audits for ISO 9001.

• Internal Quality Systems Assessment: Discuss the elements of a quality system, interpretation of the requirements of ISO 9000, and what third-party assessment agencies look for.
• The Three Audit Phases: Planning, execution, and follow-up are examined closely using concepts detailed in ISO 19011.
• Planning and Auditing: How to prepare for an audit and manage your resources effectively.
• Conducting the Audit: How to collect objective evidence and document observations, including techniques for effective questioning and listening.
• Follow-Up Activities: How to verify effectiveness and adequacy of corrective action, close out an audit, and conduct follow-up surveillances.

Topics

• Analysis and interpretation of ISO 9001:2015
• The quality system
• The quality audit cycle
• Preaudit activities
• Internal audit case study
• On-site audit activities
• Report writing, nonconformity reports
• Corrective action (case study)
• Final examination (1 hour)

Who Should Attend

This is a perfect fit if you will be conducting, managing, or participating in internal (first-party) audits, or helping to develop an ISO 9001 quality system. Also great if you are involved in developing, implementing, and/or maintaining an internal audit system that meets the requirements of ISO 9001.