Objectives
Understand how to prepare, conduct, and follow-up on internal audits for ISO 9001.
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Internal Quality Systems Assessment: Discuss the elements of a quality system, interpretation of the requirements of ISO 9000, and what third-party assessment agencies look for.
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The Three Audit Phases: Planning, execution, and follow-up are examined closely using concepts detailed in ISO 19011.
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Planning and Auditing: How to prepare for an audit and manage your resources effectively.
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Conducting the Audit: How to collect objective evidence and document observations, including techniques for effective questioning and listening.
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Follow-Up Activities: How to verify effectiveness and adequacy of corrective action, close out an audit, and conduct follow-up surveillances.
Topics
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Analysis and interpretation of ISO 9001:2015
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The quality system
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The quality audit cycle
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Preaudit activities
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Internal audit case study
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On-site audit activities
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Report writing, nonconformity reports
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Corrective action (case study)
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Final examination (1 hour)
Who Should Attend
This is a perfect fit if you will be conducting, managing, or participating in internal (first-party) audits, or helping to develop an ISO 9001 quality system. Also great if you are involved in developing, implementing, and/or maintaining an internal audit system that meets the requirements of ISO 9001.