{"id":8115,"date":"2024-01-12T01:24:46","date_gmt":"2024-01-12T01:24:46","guid":{"rendered":"https:\/\/www.orielstat.com\/blog\/?p=8115"},"modified":"2024-01-12T19:59:56","modified_gmt":"2024-01-12T19:59:56","slug":"online-pms-sources","status":"publish","type":"post","link":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/","title":{"rendered":"Supplementing Your Medical Device PMS Efforts with Online Data"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8115\" class=\"elementor elementor-8115\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7388bb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7388bb3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4264d41\" data-id=\"4264d41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d04a716 blog-details-page elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d04a716\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-e193c4d\" data-id=\"e193c4d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa22ff3 elementor-widget elementor-widget-post-info\" data-id=\"aa22ff3\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/elementor\/css\/custom-widget-icon-list.min.css?ver=0\"><link rel=\"stylesheet\" href=\"https:\/\/www.orielstat.com\/blog\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-7f6be35 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.orielstat.com\/blog\/2024\/01\/12\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\tJanuary 12, 2024\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25cfb2d elementor-widget elementor-widget-heading\" data-id=\"25cfb2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Supplementing Your Medical Device PMS Efforts with Online Data<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78a7c7e elementor-widget elementor-widget-image\" data-id=\"78a7c7e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2506\" height=\"1673\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone.jpeg\" class=\"attachment-full size-full wp-image-4661\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone.jpeg 2506w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone-300x200.jpeg 300w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone-1024x684.jpeg 1024w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone-768x513.jpeg 768w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone-1536x1025.jpeg 1536w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone-2048x1367.jpeg 2048w\" sizes=\"(max-width: 2506px) 100vw, 2506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a5edb elementor-widget elementor-widget-text-editor\" data-id=\"f7a5edb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Blogs. Social media. Online forums. Product reviews.<\/strong>\u00a0While postmarket clinical follow-up (PMCF) studies, user surveys, clinical registry studies, electronic health records, and insurance claims data are all important sources of proactive data, most complaints will never cross your desk. Instead, users will often take to online forums and social media to voice their concerns. These potential sources of postmarket surveillance (PMS) data are probably not high on your priority list. After all, trying to extract relevant and actionable PMS data posted online by users may seem like far more work than it is worth.<\/p><p>Yet, there is now a need to get more proactive about collecting PMS data, driven in part by regulators. The new\u00a0<a href=\"https:\/\/www.orielstat.com\/blog\/mdr-may-26-2021\/\">European Medical Device Regulation (MDR)<\/a>, in particular, hammers this point home, emphasizing the importance of responding to issues faster (or preventing them) before they cause more harm.<\/p><p>Let us look at the potential trove of data at your fingertips and how you might find, assess, and trend those little golden nuggets you find online.<\/p><p><strong>\u00a0<\/strong><\/p><h3>Potential Online Sources of PMS Data<\/h3><p>By virtue of sheer volume, it is true there are a lot more user data online for\u00a0<em>consumer<\/em>\u00a0medical devices. However, there are also a wide variety of professional online forums dedicated to doctors, dentists, nurses, and clinicians who use medical devices every day. Some potential sources of PMS data include:<\/p><p>1 \u2013 Condition-specific online forums<\/p><p>2 \u2013 Healthcare professional discussion forums<\/p><p>3 \u2013 Product reviews<\/p><p>Let us look at each of these and what to expect.<\/p><p>\u00a0<\/p><h5>Condition-Specific Online Forums<\/h5><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1869de4 elementor-widget elementor-widget-image\" data-id=\"1869de4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"574\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1-768x689.png\" class=\"attachment-medium_large size-medium_large wp-image-4677\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1-768x689.png 768w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1-300x269.png 300w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1-1024x919.png 1024w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1-1536x1379.png 1536w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Facebook-Group-example-complaint-1.png 2000w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be75d1e elementor-widget elementor-widget-text-editor\" data-id=\"be75d1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>One example of the many medical device related discussion groups on Facebook.<\/em><\/p><p>Keep in mind that social media brings out the dramatic nature in people. Situations are sometimes exaggerated for dramatic effect but still need to be taken seriously.<\/p><p><strong>\u00a0<\/strong><\/p><h5>Healthcare Professional Discussion Forums<\/h5><p>What if you sell a professional-use device? Is there still information to be found online\u2019 Yes, indeed! Sermo is one such example of an online forum where hundreds of thousands of clinicians and doctors worldwide converge to discuss treatments and options. Reddit and all nurses are also potential useful sites for information from doctors, nurses, and other healthcare professionals.<\/p><p><strong>\u00a0<\/strong><\/p><h5>Product Reviews<\/h5><p>If you sell a consumer device, you may be able to extract insights from product reviews. Comments from users can be useful for spotting issues with instructions for use (IFUs), as users will often express frustration online when they cannot figure out how to use a product they just purchased. See examples below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af619fe elementor-widget elementor-widget-image\" data-id=\"af619fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"534\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-meter-review-examples.png\" class=\"attachment-large size-large wp-image-4650\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-meter-review-examples.png 684w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-meter-review-examples-300x250.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4871d25 elementor-widget elementor-widget-text-editor\" data-id=\"4871d25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>Problems with IFUs can be uncovered by reading reviews.<\/em><\/p><p>Do not just look at the big sites such as Amazon. You might also find consumer product reviews such as the ones shown below.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52e9d29 elementor-widget elementor-widget-image\" data-id=\"52e9d29\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"621\" height=\"127\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Reddit-forum-example-in-Google-results.png\" class=\"attachment-large size-large wp-image-4656\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Reddit-forum-example-in-Google-results.png 621w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Reddit-forum-example-in-Google-results-300x61.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b9396 elementor-widget elementor-widget-image\" data-id=\"a5b9396\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"625\" height=\"120\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Example-of-online-review-blog-article.png\" class=\"attachment-large size-large wp-image-4653\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Example-of-online-review-blog-article.png 625w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Example-of-online-review-blog-article-300x58.png 300w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2f8cc elementor-widget elementor-widget-text-editor\" data-id=\"ca2f8cc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Some of these are from users, while others may be from websites dedicated to reviewing products.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793eaef elementor-widget elementor-widget-image\" data-id=\"793eaef\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"328\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/googlesearch-1-768x393.png\" class=\"attachment-medium_large size-medium_large wp-image-4674\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/googlesearch-1-768x393.png 768w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/googlesearch-1-300x153.png 300w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/googlesearch-1.png 900w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4363b elementor-widget elementor-widget-text-editor\" data-id=\"0c4363b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>We Know What You Are Thinking: You Do Not Have Time to Monitor the Internet!<\/h3><p>Let\u2019s face it, you have far different needs than your colleagues in marketing. While they are interested in spreading the love for your product, you look through the lens of product safety. For this reason, we recommend that the regulatory department set up its own social media listening tool set.\u00a0<em>What is that, you ask?\u00a0<\/em>These are online tools that scour all corners of the internet looking for mentions of your company, brands, or competitors! They are essential for sifting through troves of online reviews and comments from social media sites, blogs, forums, and shopping sites. Some affordable online listening tools include:<\/p><ul><li><a href=\"https:\/\/www.hootsuite.com\/platform\/monitor\">Hootsuite<\/a><\/li><li><a href=\"https:\/\/sproutsocial.com\/features\/social-media-listening\/\">Sprout Social<\/a><\/li><li><a href=\"https:\/\/www.sprinklr.com\/features\/product-insights\/\">Sprinklr<\/a><\/li><li><a href=\"https:\/\/buffer.com\/\">Buffer<\/a><\/li><li><a href=\"https:\/\/www.talkwalker.com\/customer-experience\">Talkwalker<\/a><\/li><\/ul><p>Ask your friends in marketing which social media listening tools they use and prepare to get a surprised response that you even know these tools exist. If they use them, they can help set up yours.<\/p><p><strong>\u00a0<\/strong><\/p><h3>Data Privacy Limits Your Ability to Verify Reports on Social Media<\/h3><p>Just because you find some interesting information on social media that does not mean you will be able to gather more information from the user about that specific situation. You are generally not going to be able to reach out to users and investigate complaints. Aside from Facebook, social media users on YouTube, Instagram, and other platforms are identified only by usernames. This can actually be an advantage. While users on Facebook may be reluctant to share device-related experiences with friends and family, that is not the case at all when people post online under pseudonyms to random strangers. While some platforms might allow you to reach out to a user via direct messaging on the app others will not.<\/p><p><strong>\u00a0<\/strong><\/p><h3>Social Media as a Tool for Identifying Risks<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49b6f83 elementor-widget elementor-widget-image\" data-id=\"49b6f83\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"633\" height=\"154\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-YouTube-user-comment.png\" class=\"attachment-large size-large wp-image-4651\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-YouTube-user-comment.png 633w, https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/Blood-glucose-YouTube-user-comment-300x73.png 300w\" sizes=\"(max-width: 633px) 100vw, 633px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f1539 elementor-widget elementor-widget-text-editor\" data-id=\"92f1539\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Establish a Procedure for Gathering Online PMS Data<\/h3><p>One last thought. It is all well and good to gather all of this information online, but many questions remain:<\/p><ul><li>What are we supposed to do with this information since we cannot follow up with users to investigate the incident further?<\/li><li>How do we separate the noise from useful information worth trending?<\/li><li>How do we efficiently document it?<\/li><\/ul><p>Here are a few tips.<\/p><ul><li>If you join an online group, you could post a customer service phone, email, or web link and invite individual users to report their complaints. The intake form should have sufficient information for investigation follow-up. After all, it is an alleged deficiency, so you need to attempt to gather more information.<\/li><li>As with any process in the medical device world, there needs to be a governing procedure. Figure out what is practical and value-added for your organization and write it down.<\/li><li><em>Remember how Google categorizes problems?<\/em>\u00a0Be sure your risk management files have these groupings. Your procedure may say to mine these data for new or unidentified risks, for example. There may be feedback-type comments in these forums that can be useful for consideration on developing new features, extending claims, or improving user training. You could create groupings for this feedback or for problems, and you can certainly track trends using these groupings. Your procedure may say that you are going to trend for 6 months with no action to create a baseline for assessing future shifts. These techniques are particularly useful for capturing positive feedback after launching a new feature.<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><h3>Want to Learn More?<\/h3><p>Struggling to build out a robust and compliant PMS program? Oriel STAT A MATRIX offers a dedicated\u00a0<a href=\"https:\/\/www.orielstat.com\/medical-device-postmarket-surveillance-training\">medical device postmarket surveillance training<\/a>\u00a0class that will help you stay on top of regulatory requirements and complement your ongoing\u00a0<a href=\"https:\/\/www.orielstat.com\/courses\/ISO-14971-risk-management-for-medical-devices\">risk management<\/a>\u00a0efforts.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3400fd elementor-widget elementor-widget-shortcode\" data-id=\"a3400fd\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"container\">\n    <div class=\"col-lg-12 col-md-12\">\n        <h5 class=\"elementor-heading-title elementor-size-default\">Our team is here to help. <a href=\"javascript:void(0);\" rel=\"nofollow\" noindex=\"noindex\">Contact us online<\/a><\/h5>\n        <h5 class=\"elementor-heading-title elementor-size-default\">or<\/h5>\n        <h6 class=\"elementor-heading-title elementor-size-default\">Get answers right now. Call<\/h6>\n    <\/div>\n    <div id=\"Bottom_icons1_DivOfficePhone\" class=\"row new_update_add\">\n<div class=\"col-lg-6 col-md-12 borderbottom\">\n <div class=\"block-text1\">\n     <img decoding=\"async\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2023\/11\/us-flag.jpg\">\n     <p>\n         <b>US Office<\/b>Washington DC<\/p>\n <\/div>\n <p>\n     <a href=\"tel:1.800.472.6477\">1.800.472.6477<\/a><\/p>\n<\/div>\n<div class=\"col-lg-6 col-md-12\">\n <div class=\"block-text1\">\n     <p>\n         <b>EU Office<\/b>Cork, Ireland<\/p>\n     <img decoding=\"async\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2023\/11\/eu-flag.jpg\" class=\"img-right-sec\">\n <\/div>\n <p>\n     <a href=\"tel:+353 21 212 8530\">+353 21 212 8530<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element 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href=\"#mailmunch-pop-545876\"><img decoding=\"async\" src=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2017\/06\/Blog-subscribe.jpg\" alt=\"\"><\/a><\/figure><\/section><section id=\"categories-3\" class=\"widget widget_categories\"><h2 class=\"widget-title\">Search by Topic<\/h2>\n\t\t\t<ul>\n\t\t\t\t\t<li class=\"cat-item cat-item-12\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/all-medical-device-ra-qa\/\">All Category<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-74\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/ai\/\">Artificial Intelligence (AI)<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-64\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/auditing\/\">Auditing<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-71\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/capa\/\">CAPA<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-20\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/capa-for-medical-devicecompliance\/\">CAPA and Root Cause Analysis<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-27\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/clinical-evaluation-reports\/\">Clinical Evaluation Reports<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-59\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/combination-products\/\">Combination Products<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-23\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/complaint-handling-postmarket-surveillance\/\">Complaint Handling and PMS<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-33\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/design-control\/\">Design Control<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-34\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/in-vitro-diagnostics-ivdr\/\">EU IVDR (2017\/746)<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-16\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/eu-medical-device-regulation\/\">EU MDR (2017\/745)<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-14\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/us-fda-qsr\/\">FDA 21 CFR Part 820<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-21\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/510k-submissions\/\">FDA 510(k) Submissions<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-69\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/fda-eua\/\">FDA EUA<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-4\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/iso-134852016\/\">ISO 13485 QMS Compliance<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-30\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/risk-management-iso14971\/\">ISO 14971 Risk Management<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-40\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/laboratory-developed-tests-ldt\/\">Lab Developed Tests<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-66\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/labeling\/\">Labeling<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-18\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/mdsap\/\">MDSAP<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-58\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/pharmaceutical\/\">Pharmaceuticals<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-28\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/qms-auditing\/\">QMS Auditing<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-72\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/qmsr\/\">QMSR<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-73\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/regulatory-compliance\/\">Regulatory Compliance<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-65\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/software\/\">Software<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-63\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/software-cybersecurity\/\">Software and Cybersecurity<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-32\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/supplier-management\/\">Supplier Management<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-67\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/training\/\">Training<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-1\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/medical-device-ra-qa\/\">Uncategorized<\/a>\n<\/li>\n\t<li class=\"cat-item cat-item-35\"><a href=\"https:\/\/www.orielstat.com\/blog\/category\/validation\/\">Validation<\/a>\n<\/li>\n\t\t\t<\/ul>\n\n\t\t\t<\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Supplementing Your Medical Device PMS Efforts with Online Data Blogs. Social media. Online forums. Product reviews.\u00a0While postmarket clinical follow-up (PMCF) studies, user surveys, clinical registry studies, electronic health records, and insurance claims data are all important sources of proactive data, most complaints will never cross your desk. Instead, users will often take to online forums [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4661,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":[],"categories":[12],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Oriel STAT A MATRIX &#8211; ELIQUENT Life Sciences Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:description\" content=\"Supplementing Your Medical Device PMS Efforts with Online Data Blogs. Social media. Online forums. Product reviews.\u00a0While postmarket clinical follow-up (PMCF) studies, user surveys, clinical registry studies, electronic health records, and insurance claims data are all important sources of proactive data, most complaints will never cross your desk. Instead, users will often take to online forums [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Oriel STAT A MATRIX - ELIQUENT Life Sciences Blog\" \/>\r\n<meta property=\"article:published_time\" content=\"2024-01-12T01:24:46+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-01-12T19:59:56+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone.jpeg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"2506\" \/>\r\n\t<meta property=\"og:image:height\" content=\"1673\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"usr192162\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"usr192162\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\r\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Oriel STAT A MATRIX &#8211; ELIQUENT Life Sciences Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/","og_locale":"en_US","og_type":"article","og_description":"Supplementing Your Medical Device PMS Efforts with Online Data Blogs. Social media. Online forums. Product reviews.\u00a0While postmarket clinical follow-up (PMCF) studies, user surveys, clinical registry studies, electronic health records, and insurance claims data are all important sources of proactive data, most complaints will never cross your desk. Instead, users will often take to online forums [&hellip;]","og_url":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/","og_site_name":"Oriel STAT A MATRIX - ELIQUENT Life Sciences Blog","article_published_time":"2024-01-12T01:24:46+00:00","article_modified_time":"2024-01-12T19:59:56+00:00","og_image":[{"width":2506,"height":1673,"url":"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2022\/04\/laptop-searchbar-celphone.jpeg","type":"image\/jpeg"}],"author":"usr192162","twitter_card":"summary_large_image","twitter_misc":{"Written by":"usr192162","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/#article","isPartOf":{"@id":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/"},"author":{"name":"usr192162","@id":"https:\/\/www.orielstat.com\/blog\/#\/schema\/person\/a775f07c9602a3521143e80692594553"},"headline":"Supplementing Your Medical Device PMS Efforts with Online Data","datePublished":"2024-01-12T01:24:46+00:00","dateModified":"2024-01-12T19:59:56+00:00","mainEntityOfPage":{"@id":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/"},"wordCount":1098,"publisher":{"@id":"https:\/\/www.orielstat.com\/blog\/#organization"},"articleSection":["All Category"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/","url":"https:\/\/www.orielstat.com\/blog\/online-pms-sources\/","name":"","isPartOf":{"@id":"https:\/\/www.orielstat.com\/blog\/#website"},"datePublished":"2024-01-12T01:24:46+00:00","dateModified":"2024-01-12T19:59:56+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.orielstat.com\/blog\/online-pms-sources\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.orielstat.com\/blog\/#website","url":"https:\/\/www.orielstat.com\/blog\/","name":"Oriel STAT A MATRIX Blog","description":"","publisher":{"@id":"https:\/\/www.orielstat.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.orielstat.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.orielstat.com\/blog\/#organization","name":"Oriel STAT A MATRIX Blog","url":"https:\/\/www.orielstat.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.orielstat.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2024\/01\/OSAM-Eliquent-logo-color.png","contentUrl":"https:\/\/www.orielstat.com\/blog\/wp-content\/uploads\/2024\/01\/OSAM-Eliquent-logo-color.png","width":1458,"height":1042,"caption":"Oriel STAT A MATRIX Blog"},"image":{"@id":"https:\/\/www.orielstat.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.orielstat.com\/blog\/#\/schema\/person\/a775f07c9602a3521143e80692594553","name":"usr192162","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.orielstat.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1412cb81dc66fbc000fb222b1ea52700?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1412cb81dc66fbc000fb222b1ea52700?s=96&d=mm&r=g","caption":"usr192162"},"url":"https:\/\/www.orielstat.com\/blog\/author\/usr192162\/"}]}},"_links":{"self":[{"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/posts\/8115"}],"collection":[{"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/comments?post=8115"}],"version-history":[{"count":13,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/posts\/8115\/revisions"}],"predecessor-version":[{"id":8129,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/posts\/8115\/revisions\/8129"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/media\/4661"}],"wp:attachment":[{"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/media?parent=8115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/categories?post=8115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.orielstat.com\/blog\/wp-json\/wp\/v2\/tags?post=8115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}