Course Dates Upcoming Dates and Locations Virtual seminars run as 1/2-day sessions. In-person classes run as full-day sessions. See the virtual session daily class times. There are no public training classes scheduled right now but this class can be delivered privately to 6 or more people at any time. Ask us for details!
Course Details Objectives At the end of this workshop, participants will be able to: Explain VOC and its strategic importance. Describe the five steps of the VOC process and associated outcomes. Identify the main customers who use your product or service and market segments that might be relevant to your project. Write open-ended questions to help you learn what is important to your customers. Identify reactive and proactive sources of data for your project. Create a plan for collecting your VOC data. Translate the data collected into need statements. Sort the needs from other data. Organize the need statements into categories. Prioritize the need statements. Identify CTQ measures to support customer needs. Set targets and specifications for each CTQ. Summarize data using a basic QFD Who Should Attend Anyone involved in understanding customer requirements and designing and developing products and services that meet customer needs. Staff members in design engineering, reliability engineering, quality, manufacturing, and customer service will learn how to better understand customer needs and wants and translate them into improved customer satisfaction. Every employee plays a part in achieving customer satisfaction and building customer loyalty. Virtual Half-Days In-Person Full-Days CEUs 2.5