Objectives

You will learn the background on the ISO 9000 standards and go through every phase of the audit so you are ready to lead your own audits.

• QA System Assessment: Use our proactive approach to quality assurance, understanding the elements that comprise a total quality system (policy, manual, procedures, and instructions).
• The Requirements: Understand the relationships among the ISO standards and the specific requirements of ISO 9001:2015.
• The Audit Cycle: Using ISO 19011, with practical hands-on workshops, you are introduced to audit functions: preaudit activities, conducting the audit, and postaudit activities.
• Preaudit Activities: Through dynamic workshops, learn how to plan audit activities, develop checklists, perform preassessment visits, and conduct opening meetings.
• The Audit (Assessment): Hands-on workshops demonstrate how to collect objective evidence, including active listening and questioning techniques, and methods to handle confrontations.
• Postaudit and Follow-Up Activities: Understand how to conduct closing meetings, write effective audit reports, issue nonconformance forms and corrective action reports, assess corrective action, close out nonconformances, and conduct surveillances.

Topics

• Overview of auditing
• Auditor registration
• Interpretation of ISO 9001:2015
• Quality system documentation
• The audit cycle and ISO 19011
• Preaudit activities, opening meeting and checklists
• Auditing practices; the psychology of auditing
• Nonconformity reporting
• Performing the audit
• Closing meeting
• Process auditing
• Report writing
• Follow-up and corrective action
• Final examination (2 hours)

Workshops Include:

• Documentation audit of a quality manual and procedures vs. ISO 9001:2015
• Auditor interpretation of ISO 9001:2015
• Preparing and performing opening and closing meetings
• Developing checklists
• Active listening and questioning techniques
• Simulated audit case study
• Preparing nonconformity reports and the final report

 

Who Should Attend

Designed for third-party auditors, and professionals leading corporate ISO 9001 compliance activities. Perfect if you are involved with your organization's internal auditing process and wish to broaden your understanding of the total audit process. Recommended for anyone heavily involved in supplier quality assurance (SQA) activities. While it is suggested that you have some knowledge of ISO 9001 or similar quality management systems, there is no formal prerequisite.