Objectives

Learn the AS9100 requirements for corrective and preventive action.

• Understand the differences between corrective and preventive action and their relationship to continual improvement.
• Identify internal and competitive external data sources that may generate the need for formal and informal corrective action.
• Stop putting out fires and learn to extinguish the source.
• Understand how to identify and state a problem.
• Understand the critical steps in the corrective and preventive action processes.
• Develop competence in taking a problem through the CAPA process.
• Understand how to use formal root cause analysis methodology.
• Develop familiarity in initiating and completing the mandatory CAPA record.
• Learn not only what is expected from your organization, but also how you can use it to impact the bottom line.

Topics

• What is the CAPA relationship to AS9100 requirements?
• Sources for CAPA requests (internal/external)
• Day-to-day corrective action
• CAPA and the process approach
• Problem identification and analysis
• Prioritizing problems
• Preventive action
• The steps of corrective and preventive action, including containment
• Formal methods for determining root cause
• Implementation effectiveness
• Case studies in corrective and preventive action
• Communication/documentation of results

Who Should Attend

Recommended for an organization's top management, management representatives, and people involved in quality management (QA/QC/QE), manufacturing operations, internal audits, CAPA management, information systems/technology, and documentation management.