Course Dates Upcoming Dates and Locations Virtual seminars run as 1/2-day sessions. In-person classes run as full-day sessions. See the virtual session daily class times. There are no public training classes scheduled right now but this class can be delivered privately to 6 or more people at any time. Ask us for details!
Course Details Objectives Understand the concepts of problem solving, including the structured approach, common pitfalls, and strategies for different sorts of problems. Employ proven tactics to identify and diagnose problems. Create teams to address specific problems. Define the scope of a problem. Learn strategies for data collection and root cause analysis. Apply a structured strategy to implementing and measuring the effectiveness of the solutions and other decisions. Develop strategies for documenting problem investigations and preventing recurrence. Topics Principles of troubleshooting Teamwork and communications Identify the problem Prioritize and select Describe the symptoms Diagnose the cause Test and verify the cause Choose a remedy Verify the remedy Transfer to operations Hold the gains Who Should Attend Individuals participating in process improvement at any level, whether in manufacturing, support, or administrative functions. This includes staff, supervisors, managers, and directors in such areas as manufacturing, service, engineering, planning, human relations, quality, purchasing, etc. Virtual Half-Days In-Person Full-Days CEUs 1.5