Course Dates Upcoming Dates and Locations Virtual seminars run as 1/2-day sessions. In-person classes run as full-day sessions. See the virtual session daily class times. There are no public training classes scheduled right now but this class can be delivered privately to 6 or more people at any time. Ask us for details!
Course Details Objectives Understand processes and how they behave. Recognize the variables that impact process performance. Learn ways to monitor and measure process effectiveness and efficiency. Use Excel templates to calculate process performance metrics. Learn how to construct detailed process maps and understand how they can help monitor and measure processes. Learn how value stream maps help in identifying process waste. Recognize the value of statistical tools in monitoring and measuring process performance. Understand how process measurements impact financial performance. Topics The process approach and its benefits Types of processes (e.g., core processes and enabling processes) High-level process mapping (supplier – input – process – output – customer) Critical process variables and how to monitor and measure them Process metrics: process yield, process capability (e.g., Cpk), sigma quality level Other key process measurements (e.g., cycle time, overall equipment effectiveness) Applicable mapping tools (value stream mapping and detailed process mapping) Applicable statistical tools (e.g., time plots, frequency plots, control charts, scatter plots) How process measurements impact financial performance Who Should Attend Managers and professionals engaged in improving the effectiveness and efficiency of their organization’s processes, as well as related quality professionals, operations analysts, and manufacturing, process, and industrial engineers. Also valuable for anyone involved in a Lean and/or Six Sigma deployment. This course requires the use of Microsoft Excel; attendees are responsible for bringing laptops with Microsoft Excel software to the class. Virtual Half-Days In-Person Full-Days CEUs 1.5